MCP server for Amazon Connect - +85 tools for AI assistants to manage contact centers
{
"mcpServers": {
"amazon-connect-mcp": {
"command": "<see-readme>",
"args": []
}
}
}No install config available. Check the server's README for setup instructions.
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MCP server for Amazon Connect - +85 tools for AI assistants to manage contact centers
Is it safe?
No package registry to scan.
No authentication — any process on your machine can connect.
Apache-2.0. View license →
Is it maintained?
Last commit 39 days ago. 6 stars.
Will it work with my client?
Transport: stdio. Works with Claude Desktop, Cursor, Claude Code, and most MCP clients.
No automated test available for this server. Check the GitHub README for setup instructions.
No known vulnerabilities.
This server is missing a description. Tools and install config are also missing.If you've used it, help the community.
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An MCP (Model Context Protocol) server that enables AI assistants to interact with Amazon Connect contact centers. Built with FastMCP and boto3.
This server implements the full Model Context Protocol specification:
| Category | Tools | Description | |----------|-------|-------------| | Core | 9 | Instance management, metrics, contacts, cases | | Cases | 17 | Case templates, fields, layouts, domains | | Contacts | 8 | Voice, chat, tasks, transfers, recording | | Config | 17 | Flows, queues, routing profiles, users | | Analytics | 5 | Metrics, evaluations, performance | | Profiles | 9 | Customer profile management | | Campaigns | 10 | Outbound campaign management | | AI | 8 | Amazon Q in Connect integration | | Templates | 3 | Template management | | Wizard | 2 | Setup wizard and IaC generation |
| Category | Count | Description | |----------|-------|-------------| | Cases | 20 | Industry-specific case templates and layouts | | Views | 15 | Agent workspace screen pops and disposition forms | | Data Tables | 8 | Routing rules, SLAs, outage status, schedules | | Routing | 15 | Hours of operation, queues, agent profiles | | Evaluation Forms | 6 | Quality management scoring templates | | Contact Flows | 15 | Industry-specific IVR and routing flows | | Step-by-Step Guides | 6 | Agent workflow templates | | Customer Profiles | 5 | Unified customer view layouts | | IaC | 1 | CloudFormation templates |
Install the AWS CLI
Configure your credentials:
# If you don't have a profile yet, create one
aws configure --profile my-connect-profile
# You'll be prompted for:
# - AWS Access Key ID
# - AWS Secret Access Key
# - Default region (e.g., us-east-1)
# - Output format (json)
# List available profiles
aws configure list-profiles
# Test connectivity
aws sts get-caller-identity --profile my-connect-profile
Your profile needs IAM permissions for Amazon Connect. See Amazon Connect required permissions.
# Clone the repository
git clone https://github.com/mundurragacl/amazon-connect-mcp.git
cd amazon-connect-mcp
# Create virtual environment
python3 -m venv .venv
source .venv/bin/activate
# Install
pip install -e .
# Local (stdio) - for Claude Desktop, Cursor, etc.
fastmcp run src/amazon_co
... [View full README on GitHub](https://github.com/mundurragacl/amazon-connect-mcp#readme)