Amazon Connect MCP Server
An MCP (Model Context Protocol) server that enables AI assistants to interact with Amazon Connect contact centers. Built with FastMCP and boto3.
Features
- 88 Tools covering all major Amazon Connect services
- 91 Configuration Templates - Industry-specific templates for cases, views, routing, and more
- Multi-Region Support - List instances across all AWS regions
- Setup Wizard - Guided setup for new Connect instances
- Infrastructure as Code - Generate CloudFormation templates
MCP Capabilities
This server implements the full Model Context Protocol specification:
- Tools - 88 tools for interacting with Amazon Connect services (cases, contacts, analytics, AI, etc.)
- Prompts - Pre-configured prompts for common workflows like instance setup, case creation, and contact center configuration
- Resources - Access to 91+ configuration templates as contextual resources that can be attached to conversations
- Skills - Specialized capabilities including the Setup Wizard for guided instance configuration and IaC generation
Tool Categories
| Category | Tools | Description |
|----------|-------|-------------|
| Core | 9 | Instance management, metrics, contacts, cases |
| Cases | 17 | Case templates, fields, layouts, domains |
| Contacts | 8 | Voice, chat, tasks, transfers, recording |
| Config | 17 | Flows, queues, routing profiles, users |
| Analytics | 5 | Metrics, evaluations, performance |
| Profiles | 9 | Customer profile management |
| Campaigns | 10 | Outbound campaign management |
| AI | 8 | Amazon Q in Connect integration |
| Templates | 3 | Template management |
| Wizard | 2 | Setup wizard and IaC generation |
Template Categories
| Category | Count | Description |
|----------|-------|-------------|
| Cases | 20 | Industry-specific case templates and layouts |
| Views | 15 | Agent workspace screen pops and disposition forms |
| Data Tables | 8 | Routing rules, SLAs, outage status, schedules |
| Routing | 15 | Hours of operation, queues, agent profiles |
| Evaluation Forms | 6 | Quality management scoring templates |
| Contact Flows | 15 | Industry-specific IVR and routing flows |
| Step-by-Step Guides | 6 | Agent workflow templates |
| Customer Profiles | 5 | Unified customer view layouts |
| IaC | 1 | CloudFormation templates |
Prerequisites
AWS CLI & Credentials
-
Install the AWS CLI
-
Configure your credentials:
# If you don't have a profile yet, create one
aws configure --profile my-connect-profile
# You'll be prompted for:
# - AWS Access Key ID
# - AWS Secret Access Key
# - Default region (e.g., us-east-1)
# - Output format (json)
- Verify your setup:
# List available profiles
aws configure list-profiles
# Test connectivity
aws sts get-caller-identity --profile my-connect-profile
Your profile needs IAM permissions for Amazon Connect. See Amazon Connect required permissions.
Quick Start
Installation
# Clone the repository
git clone https://github.com/mundurragacl/amazon-connect-mcp.git
cd amazon-connect-mcp
# Create virtual environment
python3 -m venv .venv
source .venv/bin/activate
# Install
pip install -e .
Running the Server
# Local (stdio) - for Claude Desktop, Cursor, etc.
fastmcp run src/amazon_co
... [View full README on GitHub](https://github.com/mundurragacl/amazon-connect-mcp#readme)
