Is Help Scout Mcp Server safe to use?

Help Scout Mcp Server has no known CVEs as of the latest MCPpedia security scan. It does not require authentication, so any local process can connect — keep this in mind in shared environments. Licensed under MIT.

How do I install Help Scout Mcp Server?

Help Scout Mcp Server supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.

What can Help Scout Mcp Server do?

Help Scout Mcp Server provides 15 tools: searchConversations, comprehensiveConversationSearch, structuredConversationFilter, advancedConversationSearch, listCustomers and 10 more. See the full tools list on the server page for descriptions and parameters.

What AI clients work with Help Scout Mcp Server?

Help Scout Mcp Server is compatible with claude-desktop, cursor, claude-code. It uses stdio and sse and http transport.

Is Help Scout Mcp Server actively maintained?

Help Scout Mcp Server is recently maintained — last commit was 44 days ago. It has 42 GitHub stars.

Help Scout Mcp Server

Name: Help Scout Mcp Server
Author: drewburchfield

help-scout-mcp-server · by drewburchfield

MCP server for Help Scout - search conversations, threads, and inboxes with AI agents

42 111/wk 15 tools GitHub npm

No known CVEs

MIT license

Maintained

Last commit 44d ago

Works with most clients

Transport: stdio, sse, http

15 tools · ~669 tok

Grade B · 0.3% of 200K ctx

Edit this pageView history

Communication

Step 1

Install in your client

Config is the same across clients — only the file and path differ.

Supported in Claude Desktopstdio, sse, http · Node 18+

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "helpscout": {
      "env": {
        "HELPSCOUT_APP_ID": "your-app-id",
        "HELPSCOUT_APP_SECRET": "your-app-secret"
      },
      "args": [
        "help-scout-mcp-server"
      ],
      "command": "npx"
    }
  }
}

Are you the author?

Add this badge to your README to show your security score and help users find safe servers.

Embed in your READMEAbout badges →

[![MCPpedia Score](https://mcppedia.org/api/badge/help-scout-mcp-server)](https://mcppedia.org/s/help-scout-mcp-server)

Read me

What Help Scout Mcp Server does

An MCP server that gives AI assistants direct access to your Help Scout inboxes, conversations, customers, organizations, and threads. Search tickets, pull customer and account context, spot patterns, and get answers without leaving your editor or chat window.

Test This Server

Run this in your terminal to verify the server starts. Then let us know if it worked — your result helps other developers.

npx -y 'help-scout-mcp-server' 2>&1 | head -1 && echo "✓ Server started successfully"

After testing, let us know if it worked:

Loading README…

Scored, not listed

Why this score

Five weighted categories — click any category to see the underlying evidence.

Score breakdown

81/100across 5 weighted dimensions

How we score →

0255075100

−19

Security

Maintenance

Efficiency

Documentation

Compatibility

Categoriesclick a row to see evidence

Security

OSV.dev

No known CVEs.

Checked help-scout-mcp-server against OSV.dev.

Inventory

Tools (15)

Click any tool to inspect its schema.

~669 tokens total

Community

Reviews

Be the first to review

Have you used this server?

Share your experience — it helps other developers decide.

How easy was setup?Did it work reliably?How was the documentation?

Frequently Asked Questions

Is Help Scout Mcp Server safe to use?: Help Scout Mcp Server has no known CVEs as of the latest MCPpedia security scan. It does not require authentication, so any local process can connect — keep this in mind in shared environments. Licensed under MIT.
How do I install Help Scout Mcp Server?: Help Scout Mcp Server supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.
What can Help Scout Mcp Server do?: Help Scout Mcp Server provides 15 tools: searchConversations, comprehensiveConversationSearch, structuredConversationFilter, advancedConversationSearch, listCustomers and 10 more. See the full tools list on the server page for descriptions and parameters.
What AI clients work with Help Scout Mcp Server?: Help Scout Mcp Server is compatible with claude-desktop, cursor, claude-code. It uses stdio and sse and http transport.
Is Help Scout Mcp Server actively maintained?: Help Scout Mcp Server is recently maintained — last commit was 44 days ago. It has 42 GitHub stars.

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MCP Security Weekly

Get CVE alerts and security updates for Help Scout Mcp Server and similar servers.

Community

Discussion

Start a conversation

Ask a question, share a tip, or report an issue.

Has anyone used this with Cursor?How do you handle auth?Any alternatives?

Edit this pageView history

Communication

Step 1

Install in your client

Config is the same across clients — only the file and path differ.

Supported in Claude Desktopstdio, sse, http · Node 18+

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "helpscout": {
      "env": {
        "HELPSCOUT_APP_ID": "your-app-id",
        "HELPSCOUT_APP_SECRET": "your-app-secret"
      },
      "args": [
        "help-scout-mcp-server"
      ],
      "command": "npx"
    }
  }
}

Are you the author?

Add this badge to your README to show your security score and help users find safe servers.

Embed in your READMEAbout badges →

[![MCPpedia Score](https://mcppedia.org/api/badge/help-scout-mcp-server)](https://mcppedia.org/s/help-scout-mcp-server)

Read me

What Help Scout Mcp Server does

Test This Server

Run this in your terminal to verify the server starts. Then let us know if it worked — your result helps other developers.

npx -y 'help-scout-mcp-server' 2>&1 | head -1 && echo "✓ Server started successfully"

After testing, let us know if it worked:

README

Built by a Help Scout customer who wanted to give his support team superpowers. If you handle customer conversations in Help Scout and want AI to help you work faster, this is for you.

What You Can Do

Search conversations by keyword, date range, status, tag, email domain, or ticket number
Look up customers by name, advanced query syntax, or exact email address
Explore organizations with direct customer and conversation traversal
Pull full thread history into context before drafting a reply
Get conversation summaries with the original customer message and latest staff response
Monitor inbox activity across multiple inboxes with a single query
Stay compliant with optional PII redaction and scoped inbox access

Quick Start

Claude Cowork (Recommended)

Install the helpscout-navigator plugin. It auto-starts the MCP server and includes navigation skills that help Claude pick the right search tool for your query.

Open Cowork and go to Customize > Browse plugins > Personal
Click + > Add marketplace from GitHub and enter drewburchfield/help-scout-mcp-server
Install helpscout-navigator from the marketplace
Add your Help Scout credentials (step-by-step guide)

The plugin bundles guided skills, session hooks, and tool selection guidance on top of the MCP server. Other install methods give you the tools; this one also teaches the AI how to use them well.

Claude Desktop

One-click install using Desktop Extensions:

Download the latest .mcpb file from releases
Double-click to install (or drag into Claude Desktop)
Enter your Help Scout App ID and App Secret when prompted

Claude Code

The same helpscout-navigator plugin works in Claude Code with the same navigation skills.

Run /plugin in Claude Code to open the marketplace
Search for helpscout-navigator and install it
Set HELPSCOUT_APP_ID and HELPSCOUT_APP_SECRET as environment variables
Restart Claude Code

For Cursor, VS Code, and Other MCP Clients

Add to your MCP client's config file (e.g., claude_desktop_config.json, .cursor/mcp.json):

{
  "mcpServers": {
    "helpscout": {
      "command": "npx",
      "args": ["help-scout-mcp-server"],
      "env": {
        "HELPSCOUT_APP_ID": "your-app-id",
        "HELPSCOUT_APP_SECRET": "your-app-secret"
      }
    }
  }
}

Docker

docker run -e HELPSCOUT_APP_ID="your-app-id" \
  -e HELPSCOUT_APP_SECRET="your-app-secret" \
  drewburchfield/help-scout-mcp-server

Getting Your API Credentials

Go to Help Scout > My Apps > Create Private App
Select at minimum: Read access to Mailboxes, Conversations, Cu

... View full README on GitHub

Loading README…

Scored, not listed

Why this score

Five weighted categories — click any category to see the underlying evidence.

Score breakdown

81/100across 5 weighted dimensions

How we score →

0255075100

−19

Security

Maintenance

Efficiency

Documentation

Compatibility

Categoriesclick a row to see evidence

Security

OSV.dev

No known CVEs.

Checked help-scout-mcp-server against OSV.dev.

Inventory

Tools (15)

Click any tool to inspect its schema.

~669 tokens total

Community

Reviews

Be the first to review

Have you used this server?

Share your experience — it helps other developers decide.

How easy was setup?Did it work reliably?How was the documentation?

Frequently Asked Questions

Is Help Scout Mcp Server safe to use?: Help Scout Mcp Server has no known CVEs as of the latest MCPpedia security scan. It does not require authentication, so any local process can connect — keep this in mind in shared environments. Licensed under MIT.
How do I install Help Scout Mcp Server?: Help Scout Mcp Server supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.
What can Help Scout Mcp Server do?: Help Scout Mcp Server provides 15 tools: searchConversations, comprehensiveConversationSearch, structuredConversationFilter, advancedConversationSearch, listCustomers and 10 more. See the full tools list on the server page for descriptions and parameters.
What AI clients work with Help Scout Mcp Server?: Help Scout Mcp Server is compatible with claude-desktop, cursor, claude-code. It uses stdio and sse and http transport.
Is Help Scout Mcp Server actively maintained?: Help Scout Mcp Server is recently maintained — last commit was 44 days ago. It has 42 GitHub stars.