Foqal MCP

Connect your AI to Foqal's complete enterprise workflow platform with the Model Context Protocol

Transform your AI assistant from a conversational tool into a functional extension of your entire organization. Foqal MCP is a remote MCP server that gives your AI direct access to Foqal's powerful workflow tools across support, IT, HR, and operations teams—no complex API integrations required.

🚀 What is Foqal MCP?

Foqal MCP is a standardized way to connect AI assistants to Foqal's comprehensive suite of enterprise workflow functionalities. It enables your AI to take real actions like:

• ❇️ Execute automations utilizing many of Foqals integrations with services like Slack, Teams, Okta, Google Admin, etc
• 💬 Create and manage support tickets and service requests
• 📊 Access user information and request history
• 🔄 Update ticket statuses and add comments
• 📋 Create and manage custom forms and workflows
• 🔍 Search knowledge base articles

All through natural language commands—just describe what you want done.

⚡ Key Features

• Complete Workflow Platform - Manage support, IT, HR, and operations workflows in one place
• Direct Ticket Access - Create, update, and manage tickets through natural language
• Knowledge Base Integration - Pull answers from your Foqal knowledge base
• Multiple App Connections - Access Foqal's integrations with Slack, Teams, Microsoft, Google Workspace, Jira, Zendesk, Okta and more
• Natural Language - No complex commands needed
• Secure by Default - Authentication, encryption, and rate limiting handled by Foqal
• Advanced AI Capabilities - AI Deflection, automated knowledge building, and reporting

🔧 Integration and Setup

Foqal MCP integrates with your existing Foqal setup and provides a standardized interface for AI assistants to interact with your workflow systems. The MCP server handles authentication, permissions, and rate limiting to ensure secure and reliable operations.

To set up Foqal MCP:

1. Login to Foqal, navigate to settings → AI section, and find the MCP section.
2. Create an MCP server and configure the permissions, actions, and tools you would like it to have access to.
3. Once you create, you will get a unique MCP server url that you can connect your 3rd party tool with.

💻 Use Cases by Department

Customer Support

• AI Deflection - Automatically answer common questions before creating tickets
• Ticket Management - Create, update, and resolve support tickets
• Knowledge Base - Automatically build knowledge articles from resolved tickets
• Customer Interaction - Manage customer communications across channels

IT Operations

• Service Desk Management - Handle IT requests and incidents
• User Provisioning - Connect with Okta and other identity providers
• Asset Management - Track and manage IT assets
• Self-Service Portal - Empower users to resolve common IT issues

HR Services

• Employee Onboarding - Streamline new hire processes
• Benefits Management - Handle benefits inquiries and requests
• Time Off Requests - Process and track employee time off
• HR Knowledge Base - Provide easy access to policies and procedures
• Integration with HRIS - Seamless connection to your HRIS

Operations

• Workflow Automation - Create custom automations for repetitive tasks
• Project Tracking - Manage operations projects and initiatives
• Cross-Department Collaboration - Enable secure participation across teams
• Reporting and Analytics - Track performance metrics and trends

🔧 Available Tools

Foqal MCP provides access to various tools, including:

• Ticket Management - Create, update, and resolve tickets across departments
• Knowledge Base - Find, retrieve, and create knowledge articles
• Integration Access - Interact with connected third-party systems
• Automation Builder - Create and debug workflow automations

🛟 Support

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