invgate-service-desk-mcp

A Model Context Protocol server for InvGate Service Desk / Service Management.

Give your AI assistant full access to your InvGate Service Desk — query incidents, look up users, search the knowledge base, check assets, and manage tickets — all through natural language.

96 tools across 11 domains. Read-only by default, with optional write operations behind explicit opt-in.

Install in one click

The easiest way to use this server with Claude Desktop (and other MCPB-compatible clients) is the prebuilt bundle:

➡️ Download invgate-service-desk.mcpb — then double-click it. Claude Desktop opens the installer, prompts for your InvGate base URL and API token, and you're done. No Python, no npx/uvx, no config files.

The .mcpb is attached to every GitHub Release and mirrored on Smithery. Prefer a package manager or container? See Quick start below.

What can it do?

63 read-only tools work out of the box. 33 write tools (incidents, KB, time tracking) activate only when you explicitly opt in.

Quick start

1. Install

pip install invgate-service-desk-mcp

Or run without installing (requires uv):

uvx invgate-service-desk-mcp

2. Connect to Claude Desktop

Add this to your claude_desktop_config.json:

{
  "mcpServers": {
    "invgate": {
      "command": "uvx",
      "args": ["invgate-service-desk-mcp"],
      "env": {
        "INVGATE_BASE_URL": "https://acme.sd.cloud.invgate.net",
        "INVGATE_API_TOKEN": "your-api-token"
      }
    }
  }
}

Restart Claude Desktop. That's it — start asking about your tickets.

{
  "mcpServers": {
    "invgate": {
      "command": "invgate-service-desk-mcp",
      "env": 

... [View full README on GitHub](https://github.com/tracegazer/invgate-service-desk-mcp#readme)