Is io.github.WYRE-AI/freshdesk-mcp safe to use?

io.github.WYRE-AI/freshdesk-mcp has no known CVEs as of the latest MCPpedia security scan. Authentication requirements were not detected automatically - check the project's documentation before connecting in a shared environment.

How do I install io.github.WYRE-AI/freshdesk-mcp?

io.github.WYRE-AI/freshdesk-mcp supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.

What AI clients work with io.github.WYRE-AI/freshdesk-mcp?

io.github.WYRE-AI/freshdesk-mcp is compatible with claude-desktop, cursor, claude-code. It uses stdio and http transport.

Is io.github.WYRE-AI/freshdesk-mcp actively maintained?

io.github.WYRE-AI/freshdesk-mcp is actively maintained - last commit was 11 days ago.

io.github.WYRE-AI/freshdesk-mcp

github

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

72.5k/wk GitHub npm

No known CVEs

No license

Actively maintained

Last commit 11d ago

Works with most clients

Transport: stdio, http

0 tools

Grade F

MCPpedia last refreshed this data 2d ago

Edit this pageView history

io.github.WYRE-AI/freshdesk-mcp is an MCP server that MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base. Its tool list has not been published yet over stdio and http, requires no API key, and scores 61/100 on MCPpedia's security, maintenance and efficiency rubric.

Education

Step 1

Install in your client

Config is the same across clients - only the file and path differ.

Supported in Claude Desktopstdio, http · Node 18+

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "io-github-wyre-ai-freshdesk-mcp": {
      "args": [
        "-y",
        "github"
      ],
      "command": "npx"
    }
  }
}

Are you the author?

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[![MCPpedia Score](https://mcppedia.org/api/badge/io-github-wyre-ai-freshdesk-mcp)](https://mcppedia.org/s/io-github-wyre-ai-freshdesk-mcp)

Read me

What io.github.WYRE-AI/freshdesk-mcp does

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

Test This Server

This server supports HTTP transport. Be the first to test it - help the community know if it works.

Loading README…

Scored, not listed

Why this score

Five weighted categories - click any category to see the underlying evidence.

Score breakdown

61/100across 5 weighted dimensions

How we score →

0255075100

−39

Security

Maintenance

Efficiency

Documentation

Compatibility

Categoriesclick a row to see evidence

Security

OSV.dev

No known CVEs.

Checked github against OSV.dev.

Community

Reviews

Be the first to review

Have you used this server?

Share your experience - it helps other developers decide.

How easy was setup?Did it work reliably?How was the documentation?

Frequently Asked Questions

Is io.github.WYRE-AI/freshdesk-mcp safe to use?: io.github.WYRE-AI/freshdesk-mcp has no known CVEs as of the latest MCPpedia security scan. Authentication requirements were not detected automatically - check the project's documentation before connecting in a shared environment.
How do I install io.github.WYRE-AI/freshdesk-mcp?: io.github.WYRE-AI/freshdesk-mcp supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.
What AI clients work with io.github.WYRE-AI/freshdesk-mcp?: io.github.WYRE-AI/freshdesk-mcp is compatible with claude-desktop, cursor, claude-code. It uses stdio and http transport.
Is io.github.WYRE-AI/freshdesk-mcp actively maintained?: io.github.WYRE-AI/freshdesk-mcp is actively maintained - last commit was 11 days ago.

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Community

Discussion

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Education

Step 1

Install in your client

Config is the same across clients - only the file and path differ.

Supported in Claude Desktopstdio, http · Node 18+

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "io-github-wyre-ai-freshdesk-mcp": {
      "args": [
        "-y",
        "github"
      ],
      "command": "npx"
    }
  }
}

Are you the author?

Add this badge to your README to show your security score and help users find safe servers.

Embed in your READMEAbout badges →

[![MCPpedia Score](https://mcppedia.org/api/badge/io-github-wyre-ai-freshdesk-mcp)](https://mcppedia.org/s/io-github-wyre-ai-freshdesk-mcp)

Read me

What io.github.WYRE-AI/freshdesk-mcp does

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

Test This Server

This server supports HTTP transport. Be the first to test it - help the community know if it works.

README

Freshdesk MCP Server

A Model Context Protocol (MCP) server that provides AI assistants with structured access to the Freshdesk customer support platform — tickets, contacts, companies, agents, groups, the knowledge base, and SLA/business-hours configuration.

Note: This project is maintained by Wyre Technology. It wraps the published @wyre-technology/node-freshdesk SDK.

Quick Start

The primary deployment is through the WYRE MCP Gateway, which hosts the containerized server and injects per-request credentials. To run it yourself:

Claude Code (CLI):

claude mcp add freshdesk-mcp \
  -e FRESHDESK_DOMAIN=your-subdomain \
  -e FRESHDESK_API_KEY=your-api-key \
  -- npx -y github:WYRE-AI/freshdesk-mcp

FRESHDESK_DOMAIN is the part before .freshdesk.com (for https://acme.freshdesk.com it is acme). Find your FRESHDESK_API_KEY in the Freshdesk portal under Profile Settings.

Features

🔌 MCP Protocol Compliance: Tools, prompts, and elicitation support
🎫 Full Helpdesk Coverage: Tickets, contacts, companies, agents, groups, solutions, SLA policies, business hours, and canned responses
🌳 Decision-Tree Navigation: Start at freshdesk_navigate, enter a domain to reveal its tools, and freshdesk_back to return — keeping the tool list small and focused
⚠️ Destructive-Action Guardrails: Irreversible and high-impact tools are clearly flagged and confirmed via elicitation before they run
🔒 Secure Authentication: HTTP Basic Auth with your Freshdesk API key (domain + key)
🌐 Dual Transport: stdio (local) and Streamable HTTP (remote/Docker/gateway)
🐳 Docker Ready: Containerized deployment with HTTP transport and health checks

Connecting via the Gateway

When AUTH_MODE=gateway, every /mcp request must include credentials injected by the WYRE MCP Gateway. A request missing either header returns 401 and does not fall back to FRESHDESK_DOMAIN or FRESHDESK_API_KEY in the process environment.

Header	Maps to	Description
`x-freshdesk-domain`	`FRESHDESK_DOMAIN`	Freshdesk account subdomain
`x-freshdesk-api-key`	`FRESHDESK_API_KEY`	Freshdesk API key

Each request is stateless: the gateway provides the credentials, and the server rebuilds its Freshdesk client for that request only. When CONDUIT_S2S_SECRET is set, the request must also include a valid X-Gateway-S2S header.

Configuration

Copy .env.example and set the variables below. The stdio transport reads FRESHDESK_DOMAIN and FRESHDESK_API_KEY and does not use CONDUIT_S2S_SECRET.

Variable	Description	Default
`FRESHDESK_DOMAIN`	Account subdomain (before `.freshdesk.com`). Required for stdio and for HTTP when `AUTH_MODE=env`. Gateway mode does not read it.	—
`FRESHDESK_API_KEY`	Freshdesk API key. Required for stdio and for HTTP when `AUTH_MODE=env`. Gateway mode does not read it.	—
`MCP_TRANSPORT`	Transport mode (`stdio` or `http`)	`stdio`
`AUTH_MODE`	`env` (process environment) or `gateway` (per-request `x-freshdesk-domain` and `x-freshdesk-api-key`, no env fallback). The container image and Compose default to `gateway`.	`env`
`CONDUIT_S2S_SECRET`	Required for HTTP. HMAC secret checked against `X-Gateway-S2S` on every `/mcp` request. The process logs an error and exits non-zero when this is empty or a known pla

... View full README on GitHub

Loading README…

Scored, not listed

Why this score

Five weighted categories - click any category to see the underlying evidence.

Score breakdown

61/100across 5 weighted dimensions

How we score →

0255075100

−39

Security

Maintenance

Efficiency

Documentation

Compatibility

Categoriesclick a row to see evidence

Security

OSV.dev

No known CVEs.

Checked github against OSV.dev.

Community

Reviews

Be the first to review

Have you used this server?

Share your experience - it helps other developers decide.

How easy was setup?Did it work reliably?How was the documentation?

Frequently Asked Questions

Is io.github.WYRE-AI/freshdesk-mcp safe to use?: io.github.WYRE-AI/freshdesk-mcp has no known CVEs as of the latest MCPpedia security scan. Authentication requirements were not detected automatically - check the project's documentation before connecting in a shared environment.
How do I install io.github.WYRE-AI/freshdesk-mcp?: io.github.WYRE-AI/freshdesk-mcp supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.
What AI clients work with io.github.WYRE-AI/freshdesk-mcp?: io.github.WYRE-AI/freshdesk-mcp is compatible with claude-desktop, cursor, claude-code. It uses stdio and http transport.
Is io.github.WYRE-AI/freshdesk-mcp actively maintained?: io.github.WYRE-AI/freshdesk-mcp is actively maintained - last commit was 11 days ago.