Is io.github.wyre-technology/freshdesk-mcp safe to use?

io.github.wyre-technology/freshdesk-mcp has no known CVEs as of the latest MCPpedia security scan. It does not require authentication, so any local process can connect — keep this in mind in shared environments.

How do I install io.github.wyre-technology/freshdesk-mcp?

io.github.wyre-technology/freshdesk-mcp supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.

What AI clients work with io.github.wyre-technology/freshdesk-mcp?

io.github.wyre-technology/freshdesk-mcp is compatible with claude-desktop, cursor, claude-code. It uses stdio and http transport.

Is io.github.wyre-technology/freshdesk-mcp actively maintained?

io.github.wyre-technology/freshdesk-mcp is actively maintained — last commit was 7 days ago.

io.github.wyre-technology/freshdesk-mcp

github

MCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.

78.2k/wk GitHub npm

No known CVEs

No license

Actively maintained

Last commit 7d ago

Works with most clients

Transport: stdio, http

0 tools

Grade F

Edit this pageView history

Education

Step 1

Install in your client

Config is the same across clients — only the file and path differ.

Supported in Claude Desktopstdio, http · Node 18+

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "io-github-wyre-technology-freshdesk-mcp": {
      "args": [
        "-y",
        "github"
      ],
      "command": "npx"
    }
  }
}

Are you the author?

Add this badge to your README to show your security score and help users find safe servers.

Embed in your READMEAbout badges →

[![MCPpedia Score](https://mcppedia.org/api/badge/io-github-wyre-technology-freshdesk-mcp)](https://mcppedia.org/s/io-github-wyre-technology-freshdesk-mcp)

Read me

What io.github.wyre-technology/freshdesk-mcp does

A Model Context Protocol (MCP) server that provides AI assistants with structured access to the Freshdesk customer support platform — tickets, contacts, companies, agents, groups, the knowledge base, and SLA/business-hours configuration.

Test This Server

Run this in your terminal to verify the server starts. Then let us know if it worked — your result helps other developers.

npx -y 'github' 2>&1 | head -1 && echo "✓ Server started successfully"

After testing, let us know if it worked:

Loading README…

Scored, not listed

Why this score

Five weighted categories — click any category to see the underlying evidence.

Score breakdown

53/100across 5 weighted dimensions

How we score →

0255075100

−47

Security

Maintenance

Efficiency

Documentation

Compatibility

Categoriesclick a row to see evidence

Security

OSV.dev

No known CVEs.

Checked github against OSV.dev.

Community

Reviews

Be the first to review

Have you used this server?

Share your experience — it helps other developers decide.

How easy was setup?Did it work reliably?How was the documentation?

Frequently Asked Questions

Is io.github.wyre-technology/freshdesk-mcp safe to use?: io.github.wyre-technology/freshdesk-mcp has no known CVEs as of the latest MCPpedia security scan. It does not require authentication, so any local process can connect — keep this in mind in shared environments.
How do I install io.github.wyre-technology/freshdesk-mcp?: io.github.wyre-technology/freshdesk-mcp supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.
What AI clients work with io.github.wyre-technology/freshdesk-mcp?: io.github.wyre-technology/freshdesk-mcp is compatible with claude-desktop, cursor, claude-code. It uses stdio and http transport.
Is io.github.wyre-technology/freshdesk-mcp actively maintained?: io.github.wyre-technology/freshdesk-mcp is actively maintained — last commit was 7 days ago.

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Community

Discussion

Start a conversation

Ask a question, share a tip, or report an issue.

Has anyone used this with Cursor?How do you handle auth?Any alternatives?

Edit this pageView history

Education

Step 1

Install in your client

Config is the same across clients — only the file and path differ.

Supported in Claude Desktopstdio, http · Node 18+

Paste into ~/Library/Application Support/Claude/claude_desktop_config.json

{
  "mcpServers": {
    "io-github-wyre-technology-freshdesk-mcp": {
      "args": [
        "-y",
        "github"
      ],
      "command": "npx"
    }
  }
}

Are you the author?

Add this badge to your README to show your security score and help users find safe servers.

Embed in your READMEAbout badges →

[![MCPpedia Score](https://mcppedia.org/api/badge/io-github-wyre-technology-freshdesk-mcp)](https://mcppedia.org/s/io-github-wyre-technology-freshdesk-mcp)

Read me

What io.github.wyre-technology/freshdesk-mcp does

Test This Server

Run this in your terminal to verify the server starts. Then let us know if it worked — your result helps other developers.

npx -y 'github' 2>&1 | head -1 && echo "✓ Server started successfully"

After testing, let us know if it worked:

README

Freshdesk MCP Server

Note: This project is maintained by Wyre Technology. It wraps the published @wyre-technology/node-freshdesk SDK.

Quick Start

The primary deployment is through the WYRE MCP Gateway, which hosts the containerized server and injects per-request credentials. To run it yourself:

Claude Code (CLI):

claude mcp add freshdesk-mcp \
  -e FRESHDESK_DOMAIN=your-subdomain \
  -e FRESHDESK_API_KEY=your-api-key \
  -- npx -y github:wyre-technology/freshdesk-mcp

FRESHDESK_DOMAIN is the part before .freshdesk.com (for https://acme.freshdesk.com it is acme). Find your FRESHDESK_API_KEY in the Freshdesk portal under Profile Settings.

Features

🔌 MCP Protocol Compliance: Tools, prompts, and elicitation support
🎫 Full Helpdesk Coverage: Tickets, contacts, companies, agents, groups, solutions, SLA policies, business hours, and canned responses
🌳 Decision-Tree Navigation: Start at freshdesk_navigate, enter a domain to reveal its tools, and freshdesk_back to return — keeping the tool list small and focused
⚠️ Destructive-Action Guardrails: Irreversible and high-impact tools are clearly flagged and confirmed via elicitation before they run
🔒 Secure Authentication: HTTP Basic Auth with your Freshdesk API key (domain + key)
🌐 Dual Transport: stdio (local) and Streamable HTTP (remote/Docker/gateway)
🐳 Docker Ready: Containerized deployment with HTTP transport and health checks

Connecting via the Gateway

When AUTH_MODE=gateway, the server reads credentials from request headers injected by the WYRE MCP Gateway:

Header	Maps to	Description
`x-freshdesk-domain`	`FRESHDESK_DOMAIN`	Freshdesk account subdomain
`x-freshdesk-api-key`	`FRESHDESK_API_KEY`	Freshdesk API key

Each request is stateless: the gateway provides the credentials, the server rebuilds its Freshdesk client, and tool discovery (tools/list) works even before credentials are present.

Configuration

Variable	Description	Default
`FRESHDESK_DOMAIN`	Account subdomain (before `.freshdesk.com`)	—
`FRESHDESK_API_KEY`	Freshdesk API key	—
`MCP_TRANSPORT`	Transport mode (`stdio` or `http`)	`stdio`
`MCP_HTTP_PORT`	HTTP server port	`8080`
`AUTH_MODE`	Auth mode (`env` or `gateway`)	`env`
`LOG_LEVEL`	Log level (`debug`, `info`, `warn`, `error`)	`info`

Tool Overview

The server uses decision-tree navigation. At the top level you see only freshdesk_navigate, freshdesk_back, and freshdesk_status. Call freshdesk_navigate with a domain to reveal that domain's tools; call freshdesk_back to return to the top.

Domain	Tools
tickets	search, list, get, create, update, reply, add_note, list_conversations, update_conversation, delete, delete_conversation
contacts	search, list, get, create, update, autocomplete, make_agent†, restore, send_invite, merge†, soft_delete†, hard_delete*
companies	search, list, get, create, update, autocomplete, delete*
agents	list, get, me

... View full README on GitHub

Loading README…

Scored, not listed

Why this score

Five weighted categories — click any category to see the underlying evidence.

Score breakdown

53/100across 5 weighted dimensions

How we score →

0255075100

−47

Security

Maintenance

Efficiency

Documentation

Compatibility

Categoriesclick a row to see evidence

Security

OSV.dev

No known CVEs.

Checked github against OSV.dev.

Community

Reviews

Be the first to review

Have you used this server?

Share your experience — it helps other developers decide.

How easy was setup?Did it work reliably?How was the documentation?

Frequently Asked Questions

Is io.github.wyre-technology/freshdesk-mcp safe to use?: io.github.wyre-technology/freshdesk-mcp has no known CVEs as of the latest MCPpedia security scan. It does not require authentication, so any local process can connect — keep this in mind in shared environments.
How do I install io.github.wyre-technology/freshdesk-mcp?: io.github.wyre-technology/freshdesk-mcp supports copy-paste install configs on its MCPpedia page for Claude Desktop, Cursor, and Claude Code. Scroll to the Quick Install section and select your client.
What AI clients work with io.github.wyre-technology/freshdesk-mcp?: io.github.wyre-technology/freshdesk-mcp is compatible with claude-desktop, cursor, claude-code. It uses stdio and http transport.
Is io.github.wyre-technology/freshdesk-mcp actively maintained?: io.github.wyre-technology/freshdesk-mcp is actively maintained — last commit was 7 days ago.